Resident Services


Who We Are

The Newton Housing Authority's (NHA) Resident Services Department (RSD) team consists of 4 NHA staff members (3 of which are licensed social workers). The RSD serves as a supportive resource for NHA residents and voucher holders. 

Through one-to-one clinical services and the coordination and planning of recreation events at NHA properties, the RSD seeks to improve the overall quality of life of residents and voucher holders.

By utilizing evidence based clinical approaches, the RSD strives to respond to the changing needs of the NHA's resident population with dignity, cross-cultural competency, and data-driven methodology.


Services Provided

Housing Related Services

  • Eviction prevention
  • Housing related translation services in:
    • Mandarin
    • Russian
    • Spanish
  • Neighbor disputes
  • Tenant mediation

Clinical Services

  • Brief counseling intervention
  • In-home de-cluttering support
  • Support in discharge planning from rehab or nursing facilities
  • Wellness checks

Case Management Services

  • Financial assistance
    • e.g. Rent
    • e.g. Utilities
  • Public benefits help
    • e.g. SNAP applications
    • e.g. MassHealth applications
  • Linkages and referrals
    • Food pantry referrals
    • Transportation services
    • Mental health providers
    • In-home/Home Health Aide Services
    • Cleaning services
    • Legal services


Annual Report

RSD 2021-2022 Annual Report

Every year an annual report is created by the Resident Services Department. The annual report includes information and statistics on:

  • Services provided
  • Residents served
  • Grants and funding
  • Accomplishments
  • Modifications made
  • Goals for the next year
  • And more!